The infection rate in Dumfries & Galloway has been very low throughout the pandemic and we have NOT had the Corona virus. In accordance with Scottish government rules and guidelines for the protection of guests and ourselves we have introduced the following safety procedures. Amendments will be made when any rules change, we will also advise guests of these changes if they occur before their arrival date. With Helen’s part time job as a home care assistant we have made ever effort to protect her so she can protect the people she cares for. To make sure this continues we have added our own specific rules which may be even more strict.

Scottish Rules may differ

There is a possibility that Scotland has different rules from those you are used to. To ensure you know the rules we will email a link to Scottish regulations in addition you will be reminded of the rules here when you arrive.

Your Region in Lockdown

While there may be no specific restrictions imposed by

Governments or Councils on travel and holidays if you live in

an area under Tier 2 & 3 restrictions in England or the full

restrictions in Wales we would prefer it if you delayed your

visit.

If your area is lockdown before your visit we will offer a full

refund on any deposit paid or you can transfer your booking to

another date.

Self Isolating from Holiday or Visiting from Abroad

Under no circumstance are you allowed to visit if you are in a

14 day self isolation period.

If you have returned from any holiday abroad or are visiting

from another country please confirm you will have been in the

UK for at least 7 days before visiting us.

If you become infected before, during or after a visit

To ensure our protection please postpone your booking if you

develop virus symptoms (no matter how mild) or you are in a

self isolation period which ends sooner than 2 weeks prior to

the date of your arrival. You will not lose any deposit paid.

It is very important that if you have had the virus that you are

absolutely sure you are completely free of it before visiting us.

If you develop virus symptoms (no matter how mild) while

here please advise us immediately so we can arrange tests.

If you develop virus symptoms (no matter how mild) within 7

days of returning home please advise us as soon as possible

preferably by phone so we can arrange tests.

Number of guests

The physical size of the cottage means under current rules we

have to limit the number of people stay to the following:

One person on their own. No other guests will be allowed

Two persons from one household or in a support bubble / extended household. Cleaning protocols.

Before your arrival all areas accessible to you will be

thoroughly cleaned and disinfected. Additional cleaning will

occur as required.

On arrival

When you arrive you will be asked to sanitise your hands.

Please carry your bags to your room unless you require

assistance.

Hand washing

As you have been doing for the past months please regularly

wash your hands for 20 seconds. Soap / hand wash is in your

room and / or bathroom.

Social distancing

While we will do our best to maintain a 2m separation from

guests this is also dependent on your co-operation too.

This requirement whether with 1 or 2 guests means we cannot

join you in the hot tub.

Breakfast / Dining arrangements

Guests will eat breakfast on their own.

For the evening meal, due to social distancing, it will not be

possible for us to eat with guests if more than one person is

staying.

Bathroom

The main bathroom is for the sole use of guests. The smaller

toilet is not to be used by guests.

Visiting places

If you go anywhere during your visit where you could meet

others, eg shop, museum, etc a scarf or face mask is

required. If in doubt wear a mask.

Final Payment

At the time of booking you can pay the whole amount in

advance.

Hands should be cleaned with sanitiser before using the card

machine

If you use online banking you can pay by bank transfer.

Paypal - please select friend / relative to avoid additional

charges.